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Do I have to pay Duties & Taxes?

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  • How much is shipping?

    For all orders, we offer our standard delivery of 21 days for free!



    We also have expedited 10 and 15 day options, which are available for an additional fee at checkout. 

  • Does the price include VAT, customs duties or import tax?

    The price paid at checkout is the final price - there are no additional charges. VAT is only applied for orders shipping in the UK.

    If you are located in NZ, Australia, USA, EU (Eurozone), or Canada, you do not have to worry about incurring any additional VAT/customs/duties costs when receiving your noissue products. Countries outside of this may incur extra charges depending on local regulations.

    After you pay for your order, all you have to do is sit back, relax and wait for your packaging to arrive at your doorstep!

  • I entered my shipping address incorrectly. What should I do?

    No worries!  

     

    Just send in your order number and correct shipping address to the team here, and we'll update your information right away.

     

    For future orders, you can also set a default shipping address in your account dashboard.

  • How long does shipping take?

    We ship worldwide with these standard lead times: 

    • Tracked shipping  - 21 days 
    • Express shipping  - 15 days 
    • Urgent shipping   - 10 days 

    Depending on shipping destination and product ordered, lead times could be much faster than our standard lead times listed above. You can review your available options on shipping speed at checkout. The slowest shipping option is always free and on us!

    Quick note: quoted lead times start from the time you approve your design proof for custom orders. For orders with stock items only, lead time starts immediately after placing your order. 

    Question? Get in touch with the team here.

  • Are noissue stickers and noissue tissue delivered in rolls or sheets?

    We pack our stickers and tissue paper in flat sheets as this helps to maintain the integrity of the product during shipping.

  • Can you split my order between two different addresses?

    We can only ship to one address per order.

     

    As a workaround, you could look at creating separate orders with different shipping addresses.

     
  • Free shipping & returns worldwide

    Yes, you read that right - we have free shipping & returns worldwide!

    Whenever you order a noissue product there will always be a free shipping option, we also have paid shipping options for expedited delivery that you can see at checkout.

    We have free returns on our stock products, so if you have ordered the wrong size and need to return, get in touch with our team and we will send over a prepaid shipping label to return this. Once received, we will process your refund in full within 2-3 business days.

    We don't accept returns on custom products, however if you are not happy with the outcome of your order we certainly want to hear about this and will do everything we can to resolve this.

  • How much does expedited shipping cost?

    Due to the varying costs of freight in different regions, the best way to find out is by selecting these options at checkout and they will be calculated automatically for you.

     

    You can also get in touch with the team here to discuss.

  • Do I have to pay Duties & Taxes?

    If you are located in the UK, NZ, Australia, USA, EU (Eurozone), or Canada, you do not have to worry about incurring any additional tax/customs/duty costs when receiving your noissue products when the order is placed through our website. Countries outside of this may incur extra charges depending on local regulations.

    We will assist wherever possible with getting your products to door and if you need help with documentation when it comes to dealing with local customs, be sure to get in touch with the team!

     

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