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The Basics

  • Creating an account

    We recommend creating an account to easily save your design drafts, and move through the check out process with more ease. Your noissue Account will also come in handy for reordering, and accessing your order history as well.

     

    To get started, just click here to create your noissue Account.

    In case you have other questions, or run into any problems, we're here to help! You can reach us by:

    • Clicking the ? Help button on the bottom right corner to send us a message, or

    • Emailing hi@noissue.co, or

    • Filling out this form to send us a message

     

  • How do I reset my password?

    Did you forget your password? No worries, you can easily reset it here.

     

    If you are logged in and simply want to change your current password, you can update it within your profile settings by following these steps:

    1. Click my account  
    2. Click account info
    3. Enter your current password
    4. Click change password
  • Can I get samples?

     

    Definitely! Here's a list of sample packs you can choose from:

     

    Tissue Samples - Includes both sizes/weights of noissue Tissue and stickers, tape, cards and a small noissue Compostable Mailer.

    Bites Samples - Includes premium range of custom printed greaseproof, foodsafe paper. You'll also get some samples of our compostable stickers.

    Mailer Samples - Includes our premium range of custom printed tissue paper, stickers, tape and all 3 sizes of noissue mailers.

     

     

    Sample packs are not customizable, and are printed with noissue Branding to keep the cost at a minimum, and to get you samples much faster!

    Looking to sample a product not mentioned above? Please let us know by sending a message to hi@noissue.co or via this form.

     

  • What are your minimum and maximum order quantities (MOQs)?

    We're proud to cater to businesses of all sizes by offering low minimum order quantities or MOQs in the market:

     

    Custom Product Minimum Quantity Maximum Quantity

    noissue Tissue

    250 units

    5,000 units

    noissue Stickers

    250 units

    10,000 units

    noissue Tape

    5 rolls

    50 rolls

    noissue Kraft Mailers

    250 units

    1,000 units

    noissue Stamps

    1 unit

    5 units

    noissue Cards

    50 units

    2,000 units

    noissue Foodsafe Paper

    250 units

    10,000 units

    noissue Tote Bags

    25 units

    500 units

    Stock Product Minimum Quantity Maximum Quantity

    noissue Compostable Mailers 

    50 units

    1,000 units

    noissue Recycled Mailers

    100 units

    1,000 units

    noissue Shipping Labels

    1 roll

    60 rolls

    noissue Stock Kraft Mailer

    50 units

    1,000 units

    noissue Padded Mailers

    100 units

    1,000 units

     

    If you're looking to order quantities exceeding our listed maximum quantities above, please reach out to us by emailing hi@noissue.co or by sending a message via this form, or by clicking the ? icon on the website's bottom right corner.  

     

    To learn more about MOQs work, check out our MOQ guide! 

  • What does ‘MOQ’ mean?

    ‘MOQ’ stands for ‘Minimum Order Quantity’, and refers to the smallest number of units you can order for your custom packaging.

     

    At noissue, we are proud to offer some of the lowest MOQs on the market, meaning that we can cater to the needs of businesses of every size. For more details about how MOQs work, check out our MOQ guide.

     

    For those with larger needs, you can order up to 10,000 units directly through our site. And if you need more - no problem! You can order larger quantities directly with our wholesale team at noissue+ Go here for more details.

  • What is your pricing?

    noissue tissue, stickers, tape and mailer pricing can be found here.


    Prices include all set-up costs and standard 21-day delivery.

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Designing

  • Can you help me with my design?

    No final design on hand? No problem!  

     

    Our design tools are super easy to navigate, with templates that allow you to upload your logo and customize the size and orientation to suit your preference. 

     

    If you still find that your design isn't looking right, feel free to get in touch with the team here for assistance.



    If inspiration is what you're looking for, check out our Instagram!

  • How can I guarantee color consistency across multiple products?

    We get this question a lot and we hope this will shed some light on why there may be slight color differences across products.

    The above mainly pertains to matching the color on your noissue Tissue with noissue Stickers & Tape. We print our tissue with solid Pantone colors, whilst stickers and tape are printed with CMYK. Pantone can be matched directly to the swatch whereas CMYK can differ from printer to printer.

    The main thing to note is that often our CMYK comes out darker than the direct match, so it is well worth checking with our design team to recommend the CMYK values to try and get the best result! There will always be a chance of a very slight difference, but we will do our utmost to match these!

  • What are trim and bleed size?

    Trim and bleed are general printing terms.


    Trim size represents the final dimensions of your noissue products.


    Bleed is the portion of your design that extends past the trim size. Bleed is cut off when the artwork is trimmed to the final size so as to make sure your design reaches the very edge of the product.

  • Will there be any color difference between the digital proof and my actual printed product?

    There will be a slight color variance between the digital proof and actual printed product.

     

    This is because any digital proof is rendered in RGB colors (as projected on the screen of your device) and your actual printed product will go through color processing.

     

    Off-set printing for one or two color noissue tissue designs use the Pantone Matching System. Digital printing for noissue stickers, tape, custom mailers, and 3 or more color tissue designs use the CMYK color process.

     

    Feel free to get in touch with the team here to discuss or check out our blog post on color here.

  • Can you print metallic colors?

    Yes, we can print metallic gold, copper, rose gold and silver on noissue tissue. You can see some great examples in our Instagram.

     

     

    True metallic colors aren't available for noissue stickers, tape or custom mailers, but we can suggest CMYK alternatives. Feel free to get in touch with the team here to discuss.

  • Can you print Pantone colors?

    For our noissue tissue, we match specified hex codes to the closest Pantone color and use the Pantone Matching System when printing.  

     

    For stickers and tape, we use CMYK so any and all colors are available for your design. 

     

    If you can’t find your desired color in our website design tool, get in touch with the team here and we'll get you sorted.

     

    For more info on the Pantone Matching System and color in general, check out our blog post here

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