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  • Do you offer products not listed on your site?

    Are you looking for a specific product that is not listed in our current offering? We'd love to hear from you! Your feedback is valuable as we continue to grow our selection of sustainably sourced and eco-friendly products. We can also check if a special order is possible for the product you have in mind.

    Connect with us by: 

    • Clicking the ? help button on the bottom right corner to send us a message, or

    • Emailing hi@noissue.co, or

    • Filling out this form to send us a message

  • Can I get custom sizes?

    If you need a specific size excluded from our available standard sizes, please send us a message with dimensions and product type by:

    • Clicking the ? help button on the bottom right corner to send us a message, or

    • Emailing hi@noissue.co, or

    • Filling out this form to send us a message

    Our dedicated team will confirm if we can assist with a special order. Please note, custom orders outside of our standard offering have higher minimum order quantities.

  • How can I re-order something I have bought before?

    Every product you have ordered is automatically saved in your account.

     Simply click on My Account in the top right-hand corner of our homepage and it will give an option to Reorder:

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    If you want to make changes to your design, or can't find the design you're looking for, get in touch with the team here.

  • Can I save my order?

    You certainly can!

     

    Saving your order is simple with a noissue account. When designing, you can click 'save my design' and it will then be kept in your account under 'Saved Designs.'



    If you need any help, just get in touch with the team here.

  • How can I cancel my order?

    We start working on your order shortly after it is placed - usually on the same day - so it's really important to get in touch asap if you would like to cancel it. We aren’t able to cancel orders once they are in production.

    If you would like to cancel your order, please contact the team here as soon as possible. 

  • Will I get a proof for my custom order?

     

    You can access a preview of your design before check out and within 24 hours of placing your order, our Design Team will review your design to make sure it is ready for printing. You'll receive the final design proof to review and approve for production. 

  • Can I change my order after confirmation?

    After your order is confirmed, you can notify us within 24 hours should you wish to change it.

     

    If you need to change an order, please get in touch with the team here as soon as you can.

     
  • Can someone call me back?

    We pride ourselves on giving excellent online assistance to all customers through our website. We don't currently offer a callback service.

     

    Get in touch with the team here with any questions or concerns and we'll get back to you as soon as we can!

  • How do I check my order status?

    To track your noissue products, simply enter the order number that you received in your order confirmation email here.



    Another email will also be sent to you when your order has been shipped. Feel free to get in touch with the team here any time you want to check the current status.

  • Can I order more than one size or design to meet the MOQ?

    Due to production set up costs, it's not possible to combine different sizes or designs to meet the MOQ. 

     

    For each noissue product, the MOQ applies to one size or design.

     
  • Can I order less than the stated MOQ at an additional cost per unit?

    The current MOQs for noissue products are the lowest MOQs possible for production, and it's currently not possible to manufacture in lower quantities.

     

    For more information on how our MOQs are set, check out our MOQ guide.

     
  • Can I get multiple sizes or designs in one order?

    Yes!

     

    You can add multiple sizes or designs as separate items in your cart before checking out.

     

    Please note that as each size or design is considered a separate item, the MOQ for that product will apply to each item.

  • I want to order in bulk. Can I get a discount?

    To discuss bulk orders and wholesale discounts, our noissue plus team is always happy to help. You can reach out to the team here.

     
  • Can I order more than the quantities offered on the website?

    Yes indeed!  You can visit our wholesale page here and submit an enquiry. 

     

    We also have account managers who can assist you with special orders. You can reach them with a message here.

  • Can we split the order into different variations of size, design, or color?

    One 'order' corresponds to one design, size, or quantity.  

    Should you wish for variations of design, size, or quantity, you will need to add each variation as a seperate item in your cart. Each item is then subject to the MOQ for that product.

    Feel free to get in touch with the team here to discuss.

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